Warranty

At Stones Work, we take pride in offering high-quality marble products and Himalayan salt products. To ensure your satisfaction, we provide the following warranty coverage for our items.

Marble Products Warranty

We offer a one-year warranty on our marble tables, basins, and other marble products from the date of purchase. This warranty covers defects in material and workmanship under normal usage conditions.

What is Covered:

• Defects in materials
• Defects in workmanship

What is Not Covered:

• Normal wear and tear
• Damage caused by misuse, abuse, or accidents
• Damage caused by improper installation or maintenance
• Natural variations in color, texture, or patterns inherent to natural stone

Himalayan Salt Products Warranty

Our Himalayan salt lamps and other salt products come with a 30-day warranty from the date of purchase. This warranty covers defects in material and workmanship, including issues with cords and bulbs.

What is Covered:

• Defects in materials
• Defects in workmanship
• Defective cords or bulbs within the first 30 days

What is Not Covered:

• Damage resulting from misuse, abuse, or accidents
• Bulb burnouts after 30 days
• Damage from exposure to moisture or excessive humidity

Warranty Claim Process

If you experience an issue with your product that you believe is covered under our warranty, please follow these steps:

1. Contact Us:

• Via Email: stoneswork.au@gmail.com
• Via Phone: 0466 519 390
• Provide your order number, a detailed description of the issue, and any relevant photos.

2. Assessment:

• Our customer service team will review your claim and may request additional information or photos.
• We will determine if the issue is covered under our warranty policy.

3. Resolution:

• If the issue is covered, we will repair or replace the defective product at no cost to you.
• If repair or replacement is not possible, we may offer a refund or store credit.

Important Notes

• Please retain your proof of purchase, as it will be required for all warranty claims.
• The warranty is valid only for the original purchaser and is non-transferable.
• For products purchased from authorized dealers, please contact them directly for warranty claims.

We value your business and are committed to ensuring your satisfaction. If you have any questions or concerns, please do not hesitate to reach out to us.